Zigen is looking for a Technical Support member to join our growing team
Zigen manufactures residential and commercial audio/video connectivity devices with bleeding edge technologies. Zigen takes pride in delivering reliable high-quality products that meet the needs of installer and end-users alike.
We are looking for a Technician to join our staff. This position provides high level technical support to our dealers and integrators alike. Technician is required to be familiar with Audio / Video equipment for commercial and residential markets.
- Bench test prototype/production equipment and create reports to engineering team.
- Provide technical support for all equipment.
- Install firmware to products as necessary.
- Document quality results, testing procedures, and firmware update procedures.
- Provide assistance for creation of manuals and/or brochures.
- Work with 3rd party control software teams to help develop product profiles/drivers. IE, Control4, Crestron, RTI, Savant etc.
- Assist in other duties as assigned.
- Experience working with installed audio visual equipment.
- Detail oriented.
- Analytical skills.
- Strong technical written and verbal communication skills
- Ability to work with customers to resolve issues.
- IT knowledge is a plus
- CTS Certification is a plus
- Microsoft Certification is a plus