04 Oct Technical Support
Zigen is looking for a Technical Support member to join our growing team
We are looking for a Technician to join our growing team. This position provides high level technical support to our dealers and integrators alike. Technician is required to be familiar with Audio / Video equipment for commercial and residential markets.
- Provide technical support for all Zigen products.
- Install firmware to products as necessary.
- Document quality results, testing procedures, and firmware update procedures.
- Provide assistance for creation of manuals and/or brochures.
- Work with 3rd party control software teams to help develop product profiles/drivers. IE, Control4, Crestron, RTI, Savant etc.
- Bench test prototype/production equipment and create reports to engineering team.
- Assist in other duties as assigned.
- Experience working with installed audio visual equipment.
- Strong technical written and verbal communication skills
- Ability to work with customers to resolve issues.
- CTS Certification is a plus
- IT knowledge is a must
- Detail oriented.
- Analytical skills.
- Microsoft Certification is a plus
To apply for this job email your details to firstname.lastname@example.org