Technical Support

Zigen Corporation

Zigen is looking for a Technical Support member to join our growing team

Zigen manufactures residential and commercial audio/video connectivity devices with bleeding edge technologies. Zigen takes pride in delivering reliable high-quality products that meet and exceed the needs of installer and end-users alike.
We are looking for a Technician to join our growing team.  This position provides high level technical support to our dealers and integrators alike. Technician is required to be familiar with Audio / Video equipment for commercial and residential markets.

 

​Duties:

  • Provide technical support for all Zigen products.
  • Install firmware to products as necessary.
  • Document quality results, testing procedures, and firmware update procedures.
  • Provide assistance for creation of manuals and/or brochures.
  • Work with 3rd party control software teams to help develop product profiles/drivers. IE, Control4, Crestron, RTI, Savant etc.
  • Bench test prototype/production equipment and create reports to engineering team.
  • Assist in other duties as assigned.

 

Qualifications:

  • Experience working with installed audio visual equipment.
  • Strong technical written and verbal communication skills
  • Ability to work with customers to resolve issues.
  • CTS Certification is a plus
  • IT knowledge is a must
  • Detail oriented.
  • Analytical skills.
  • Microsoft Certification is a plus

To apply for this job email your details to info@zigencorp.com



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